City Vets

City Vets presents itself as a veterinary hospital with an experienced vet and nursing team and “up to date skills and facilities” (from its website text). In the latest reviews available to us, owners describe both strong clinical experiences (including vaccinations and thorough checks) and significant concerns about internal communication and continuity of care (e.g., seeing different vets at follow-ups). After-hours care is specifically praised by one reviewer, while several 1-star reviews describe problems such as inconsistent diagnoses, missing test results, and dissatisfaction with pricing.

Concrete specifics mentioned by reviewers include

• •Vaccinations delivered alongside a “thorough check” with time taken to settle a cat (review mentions a vet taking time to get to know the pet).
• •After-hours service described as “top of the range” with a “seamless process.”
• •Repeated complaints about poor follow-up and staff-to-staff handover (owners reporting they had to re-explain prior conversations).
• •Allegations of errors/handling issues (e.g., expired medication given, “lost” blood results, a stool sample not stored in a fridge) and sharply differing assessments of the same problem across multiple visits.

Services

Based on the website text and the latest reviews available to us, services referenced include

• •General consultations (multiple visits discussed in reviews).
• •Vaccinations (cat vaccines specifically mentioned alongside a full check).
• •Diagnostics/testing discussed in reviews, including
• •Blood tests (mentioned as already performed, and later discussed again).
• •Stool sample testing (a reviewer alleges a stool sample wasn’t refrigerated and had to be redone).
• •Biopsy (a reviewer reports being booked for a biopsy).
• •After-hours service (praised in one review; details of how it operates aren’t provided in the inputs).

Pricing

Pricing is only described through amounts cited in reviews (no official price list was provided in the inputs)

• •One reviewer reports being charged 130 for a visit, 180 for a second visit, and being booked for a 400 biopsy (currency not stated in the review).
• •Multiple reviewers describe the clinic as “massively overpriced” / focused on money, while other reviews do not mention cost.

People

Named team members mentioned in reviews

• •AnneMarie (vet): described by one owner as providing “the best possible care.”
• •Kayleigh (vet): praised for taking time with a cat, getting to know the pet, doing a “thorough check,” and administering vaccines.
• •Emma (vet): repeatedly described as explaining things clearly and being gentle with pets.
• •William and David: long-term clients credit them and “his team” with supporting their pets over many years.

Continuity is a point of disagreement: one reviewer complains about follow-up visits being with “a different vet all the time,” while long-term reviewers describe consistent support over years.

Reviews

4.7 stars from 611 reviews. The latest written reviews include both long-term loyalty and sharp criticism around follow-up, communication, and costs. “”

• •Thorough, patient handling during routine care: vaccines plus a detailed check, with time spent settling and assessing a cat.
• •Positive experiences with specific vets: several reviewers name vets (AnneMarie, Kayleigh, Emma) and describe clear explanations and gentle handling.
• •After-hours care praised: one reviewer calls the after-hour service “top of the range” and “seamless.”
• •Communication and follow-up concerns: multiple 1-star reviews describe poor handover between staff, lack of promised callbacks, and needing to repeat information.
• •Allegations of errors/inconsistency: reports of expired medication, lost blood results, improper sample storage, and very different assessments of the same condition across visits.
• •Cost and “upselling” complaints: reviewers cite specific charges and describe feeling pressured toward additional tests; others don’t mention pricing at all.