City Vets

City Vets in Waterford operates as part of IVC Evidensia and presents itself as a veterinary hospital with an experienced vet and nursing team and up-to-date facilities. Recent feedback is mixed: many long-standing clients praise the care, compassion and professionalism they have received over years, while several recent 1-star reviews raise concerns about communication, follow-up and continuity between appointments. After-hours care is specifically praised by one reviewer.

Services

•General consultations and routine care: Reviewers describe repeat visits for ongoing issues as well as routine appointments.
•Vaccinations and checks: A recent review highlights a cat vaccination appointment where Kayleigh took time to settle the pet and carried out a thorough check.
•Diagnostics and testing: Reviews refer to blood tests, stool sample testing, X-rays and a planned biopsy being discussed or arranged during treatment.
•Follow-up care for ongoing problems: Several reviews describe return visits for the same issue, including reassessment by different vets.
•After-hours service: One reviewer describes the out-of-hours process as seamless and very helpful.

Pricing

No published pricing information is currently available for this clinic.

People

Named team members mentioned by clients include AnneMarie, Kayleigh and Emma, with reviewers praising AnneMarie for excellent care, Kayleigh for a thorough and calm approach during a vaccination visit, and Emma for clear explanations and gentle handling. Long-term clients also mention William and David positively when reflecting on years of support from the wider team.

Reviews

Google rating: 4.7/5 from 615 reviews. Recent feedback shows both strong loyalty from long-term clients and a cluster of complaints about communication and follow-up.

•Long-standing clients speak very positively about the team: several reviewers describe many years of caring, professional support, including compassionate handling of difficult goodbye appointments.
•Specific staff receive praise: AnneMarie, Kayleigh and Emma are all named positively for thorough checks, clear explanations, gentle handling and attentive care.
•After-hours care stands out in one review: the out-of-hours service is described as seamless and top quality.
•Main complaints focus on communication and consistency: several 1-star reviews mention poor handovers, missed callbacks, seeing different vets at follow-ups, alleged mistakes with medication or test handling, differing opinions across visits, and feeling that charges were high.

Reviews for City Vets

Note: Showing the 10 most recent Google reviews out of 615 we track in total. Recent reviews may not be representative of overall sentiment.

Niamh Noonan

3 weeks ago

Customer of over 20+ years going elsewhere. I gave city vets another chance after 2 years ago our dog was actively dying at home and they “couldn’t” fit her in to be put to sleep humanely. She had to suffer for a further 24 hours. To which when we finally got in, they called my dog my name, then the incorrect name for the remainder of the appointment. Small issue but after being corrected and due to sensitivity of the appointment. Anyway, fast forward to now. Our dog had a suspected knee issue that needed surgery, injury happened over 1 week ago. We were told to wait 48 hours and if no improvement to call and he would be xrayed. 48 hours later, no improvement and they said to hold off until the following Wednesday. 5 days later and a week following the injury. Brought the dog down, no xray done after giving the dog meds for same. Told to come back 48 hours later for an xray, now being told his ACL MAY be torn. €160 later, none the wiser as to what is the issue with our dog. Called them this morning, mentioned all of the above to them, not even an acknowledgment of the xray being pushed out bla bla bla. If you care about your animals I would highly advise to go to a practice that cares about the animals and not the money. We were also quoted €240 for an xray which our new vets which has raving reviews is doing it for €100. Ever since city vets sold up to a UK company they are awful to deal with and are solely in it for the money as opposed to for the animals. I have transferred all of my animals data to a new vets and will not be returning.

Declan Furlong

1 month ago

Veronica King

I have been a client of City Vets since 1996. 28yrs of ongoing dedicated support and utter professionalism and care for my dogs all down through those years during the happiest and saddest of visits. When I had to say goodbye to my dogs it was handled with such care and compassion so appreciative of that, it made the whole experience more bearable. Not once in all that time have I ever been in any doubt of their duty of care towards my dogs or myself as their customer. All the staff go out of their way to make my dogs and I as comfortable and at ease about our visit and explain everything thoroughly to me. I cannot recommend City Vets highly enough to anyone considering joining them. Such a positive experience 🥰🥰🥰🥰

Rachel Maley

Martin Keogh

2 months ago

I have been a customer of City Vets for many years, they always provide an excellent service. A very caring and knowledgeable staff. Would strongly recommend.

AMC

3 months ago

This place wouldn't even deserve a star at all! I switched all my pets to a different place. The communication between the staff is a disaster there, follow-up visits with a different vet all the time, got expired medication one day, lost my pets bloods a couple times, stool sample wasn't stored in the fridge had to redo it all over again, massively overpriced in literally everything they charge you. One day we went there because of an issue and then got back with a complete different diagnose. Some things they explained were really questionable. Cannot recommend this place at all. Run just run!!!

Sharon Archer

5 months ago

Had to take Harrison to see AnneMarie where he was give the best possible care. Thank to all concerned

Samantha Tierney

I've been with City Vets since the day they opened and the love and devotion they have shown to our little one's past and present have known no bounds. I cannot recommend William, David and his team enough throughout the years. They have watched our small crew grow from strength to strength. Thank you guys 🩷🩷💙

Pat Murphy

The service is top of the range especially the after hour service. Very helpful staff. Seamless process.

Conor Wyse

6 months ago

Went to city vet 3 times over the course of about a week regarding the same issue with my dog. First time we were told the dog was fine and charged 130, second time we were told the dog would die, we were charged 180 and booked in for a 400 biopsy. Third time we were told dog couldn’t have the biopsy because she was feeling unwell and were charged 130. While I was waiting for the dog to be checked in for the biopsy the staff attempted to upsell me on blood tests etc even though she had blood tests at her previous visit AND I had just been told she is dying. Predatory avaricious behaviour isn’t illegal but god damn it should be.

City Vets – Vets in Waterford

Clinic Overview

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Pricing

People

Reviews

Contact

Location

Animals Treated at City Vets

Animals We Treat

Companion Animals

Pricing at City Vets

No pricing information yet

Opening Hours – City Vets

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